v1.0 · Helpdesk · Product · Knowledge · AI
One workspace
replaces your stack.
Helpdesk, project board, time & attendance, analytics, multi-brand customer portals, a Confluence-class knowledge base, and AI copilots on every surface. Keyboard-first. Ctrl+K anywhere.
7 surfaces
one keyboard
AI-native
reply · tag · summarize
0
Jira ceremony
helm ~/inboxLIVE
T-217auth token expiring mid-sessionurgent
T-216invoice PDF renders blank on Safarihigh
T-215webhook retry back-off too aggressivenormal
T-214SSO group sync misses nested groupshigh
›ai: draft reply · tone=empathetic
✓ suggested tags · categorized · linked to PROJ-84
/ surfaces
Seven surfaces. One keystroke between them.
Every corner of the workspace is a first-class citizen — no bolt-ons, no context switches.
01
Triage Inbox
Data-table queue with SLA timers, priority, portal, tags, and a live time-clock cell showing current run / total / entry count.
02
Kanban Board
Drag-and-drop tasks. Every card remembers the ticket that spawned it. Sprints without ceremony.
03
Ctrl+K Command
Jump to any ticket, task, page, or portal. Change status, assign, or comment — hands on the keys.
04
Zones
Confluence-class knowledge base. Nested folders, drag-and-drop tree, references, whiteboards, slides, diagrams, notes.
05
Multi-brand Portals
Each brand gets its own theme, domain, and public request form. One helpdesk queue behind the scenes.
06
Analytics
Team pulse and per-employee dashboards. Productivity, SLA, resolutions, live activity — updated in seconds.
07
Attendance & Time
Clock in for the shift, take lunch, and per-ticket timers with an evidence-of-work prompt on stop.
/ ai copilots
AI on every
surface.
GPT-class models drafting, categorizing, summarizing, and answering — inline where you're already working. Never a modal you have to hunt for.
Reply drafting
5 tones
Inline rewrite
shorten · expand · translate
Auto-categorize
requires-approval flags
Tag suggestions
one click apply
Ticket summary
TL;DR · sentiment
Zone bubble menu
improve · simplify · tone
Ask Zone
RAG over your knowledge
Portal self-serve
answers as they type
ai · reply composerGPT-4o
ProfessionalFriendlyEmpatheticConciseTechnical
Draft — empathetic
Hey Marcus — totally hear you on the Safari invoice issue, that's frustrating on a Friday close. I've reproduced it on 17.4 and opened PROJ-84 with the team; you'll get an email the moment the fix lands. In the meantime, Chrome renders the PDF cleanly if you need it today.ImproveShortenExpandFriendlierFormalTranslate
Suggested: safari, pdf, billing Categorized · Billing / Invoice
/ operate
Run the team. Not the tools.
Per-ticket timers
Clock in from the ticket, auto-prompt on open, evidence-of-work modal on stop. Live 16:45 / 29:33 · 3 cell in the queue.
Attendance records
Shift clock-in, lunch breaks, and admin-side reporting. Know when the team is physically on the clock.
Team Pulse drawer
Slide-in dashboard from anywhere. Admins see the whole team; staff see today's tickets, tasks, and messages.
Analytics
Team overview and per-employee dashboards with KPIs, charts, and live activity.
Approvals
Subcategories can require approval. Flashy badges on tickets, one-click Approvals panel to clear the queue.
HQL — Helm Query Language
Advanced search with autocomplete. Query tickets, tasks, and zones on one line.
Master + sub tags
Master project tag plus sub-project tags across tickets and tasks. Filter every view.
Realtime everywhere
Presence, timers, threads, and shifts stream over Supabase Realtime. No refresh required.
Mobile-first PWA
Bottom tab bar, full-screen ticket detail, installable PWA. Same shortcuts, native feel.
/search · HQLCtrl+Enter to run
› status in (open, pending) and portal = "rmtc" and tags has "billing" order by sla desc
/ knowledge
Zones — a Confluence you'd actually open.
Each user and each portal gets a zone. Nested folder tree, drag-and-drop reordering, tags, filtering, and anchored comments on any paragraph.
Article
How-to
Reference
Whiteboard
Slides
Diagram
Anchored comments
Confluence importer
zones / engineering Ask Zone
📁Runbooks
📄Auth outage
📄SSO nested groups
📁Architecture
🎨System diagram
📊Q3 review
📁Onboarding
SSO nested groups runbook
When Azure AD nested groups fail to sync, the mapping table skips membership beyond depth 1…
AI ✨Summary·Ask zone·To slides·To flowchart
Comment · anchored ¶2
Confirmed on tenant-a — depth-2 groups now included.
/ multi-brand portals
One helpdesk. Every brand its own front door.
Each portal has its own theme, approved domains, knowledge zone, and public request form. Tickets flow into a single filtered inbox — your team never leaves Helm.
Themed to the brand
Configure colors, logo, and hero in the admin UI. Each portal renders on its own slug and domain.
Self-serve answers
As customers type a request, AI searches the portal's zones and offers expandable articles inline.
Polish with AI
Rewrites subject, cleans up the body, suggests priority, and flags missing info before submit.
Customer thread
Customers see updates and reply on their tickets with the same rich editor staff uses.
Approved domains
Customers self-serve only from approved email domains. No random sign-ups, no cleanup.
One backend queue
Sidebar shows total open plus a nested [SLUG] Inbox per portal. Filter or view them all at once.
/ workflow
Ticket in.
Task out.
Zero context lost.
Master tickets cascade resolution to every linked ticket. Close once, notify everyone, keep the thread.
1
Reply to the requester
First-response SLA stops the moment you hit send. Draft with AI in one keystroke.
2
Convert to a task
Priority, subject, category, and ticket link carry over automatically.
3
Ship, then resolve
Close the master ticket — every linked ticket closes with shared resolution notes.
/ access
Private by design.
Your team joins by invite only. Customers self-serve only from approved email domains. Role-scoped RLS, sanitized rich HTML, admin-only impersonation with a test-user sandbox.